Frequently Asked Questions

Key Point: We provide cybersecurity documentation templates only. We do not offer implementation services, consulting, or hands-on cybersecurity support.

Product Questions

What format are the cyber playbooks in?

All cyber playbooks are provided in both Microsoft Word (.docx) and PDF formats. The Word documents are fully customizable so you can add your company information, logo, and specific procedures.

What's the difference between Starter and Professional packages?

The Starter package ($249 one-time) includes 1 essential Information Security cyber playbook. The Professional Suite ($2,499/year) includes all 20 NIST playbooks, bi-annual updates, and email support for document questions.

Are these actual NIST 800-53 controls?

Our playbooks are based on NIST 800-53 security controls but written in plain business language. They're designed to help small businesses understand and implement these controls in their organizations.

Can I customize the playbooks?

Yes! The Word documents are fully editable. You can add your company logo, contact information, specific procedures, and modify the content to fit your business needs.

Business Questions

Do you provide implementation services?

No, we provide documentation templates only. You receive professional cyber playbooks that you customize and implement within your organization. We do not offer consulting, implementation, or hands-on cybersecurity services.

Will these make my business compliant?

Our playbooks are designed to align with common compliance frameworks (SOC 2, ISO 27001, cyber insurance requirements), but compliance depends on proper implementation and your specific business context. Consult with qualified professionals for compliance advice.

What if I need help implementing these?

We recommend working with qualified cybersecurity professionals, IT consultants, or compliance experts in your area. Our playbooks provide the foundation, but implementation requires expertise specific to your business environment.

Technical Questions

What's included in each playbook?

Each playbook includes: policy statements, procedures, implementation checklists, roles and responsibilities, and guidance for customization. All written in plain English for business teams.

How often are playbooks updated?

Professional Suite subscribers receive bi-annual updates. Starter package is a one-time purchase with no updates included.

Can I use these for multiple companies?

The license is per organization. If you work with multiple companies, each would need their own license.

Billing & Refunds

What's your refund policy?

All sales are final. Due to the digital nature of our products, returns and refunds are handled on a case-by-case basis at our sole discretion. Contact billing@yourcyberplaybook.com for refund inquiries.

How do I cancel my Professional subscription?

You can cancel anytime by contacting support@yourcyberplaybook.com. Your access continues until the end of your current billing period.

Are there any hidden fees?

No hidden fees. Prices shown are final (plus applicable taxes). Professional Suite is $2,499/year with no additional charges.

Still Have Questions?

Contact us at support@yourcyberplaybook.com or visit our contact page for more information.